Quality Assurance Questionnaire

We would like to take this opportunity to thank you for selecting Tony Hollands Funerals with the care of your loved one. 


We have compiled a questionnaire to establish where we can improve our service to you. To enable us to continue our commitment to delivering quality funeral services,  we would like you to take a few moments of your time to complete our Quality Assurance Questionnaire . We have included a comments section under each question for you to elaborate where you feel that more information would be helpful. Your opinion is valuable to us .


Some of the fields you can make multiple selections so feel free to do so. Please tick or fill the boxes provided.  

Quality Assurance Questionnaire

Yellow Pages Online
Aged Care Facility
Newspaper
Television
Church Minister
Radio
Hospital Staff
Google Search
Previous Service
Other
Recommended to us
Previous Funeral
Locality
Sporting Club
Club Affiliation
Price
Tony Hollands Funerals Website
Attended a funeral
Family/Friend
Telephone manner
Nursing Home/Hospital
Email response
Church leader
Excellent
Good
Satisfactory
Poor
Excellent
Good
Satisfactory
Poor
Excellent
Good
Satisfactory
Poor
Excellent
Good
Satisfactory
Poor
Excellent
Good
Satisfactory
Poor
Better than expected
as expected
Lower than expected
Lower than expected
as expected
Higher than expected
Definately
Probably
No

Thank you for your responses. Tony Hollands Funerals Privacy Policy covers this information and any other information that we have gathered. This information is only collected to assist in maintaining quality service at an affordable cost.


If you wish to discuss any aspect of this questionnaire please call Tony Hollands on 07 3392 9919.