Call an ambulance on 000. Ambulance personnel can verify that death has occurred. As the death is of a sudden or unexpected nature, the ambulance personnel will usually call the police.
If the police believe there are no suspicious circumstances surrounding the death, they will attempt to call the deceased's doctor. If the doctor is prepared to sign a Cause of Death Certificate, please contact Tony Hollands Funerals on 07 3392 9919 after the doctor's departure to arrange the transfer. We require a Cause of Death Certificate (signed by the deceased's doctor) or a Life Extinct Certificate (usually signed by the ambulance personnel) in order to transfer the deceased into our care.
If the police believe there are suspicious circumstances surrounding the death, or if they can’t reach the deceased's doctor, or that doctor is unwilling or unable to sign the Cause of Death Certificate, then the police will contact the Government Undertaker to convey the deceased person to the Government Mortuary. You do not
have to use the Government Undertaker for a funeral service, as their current role is just to transfer the deceased.
If the deceased's doctor cannot be reached initially, but later agrees to sign the Cause of Death Certificate, a post-mortem (autopsy) will not be carried out and you can call Tony Hollands Funerals on 07 3392 9919
to transfer the deceased into our care. Otherwise, the Coroner will arrange to hold a post mortem (autopsy) in order to determine the cause of death. At any stage of this process, you can call Tony Hollands Funerals on 07 3392 9919
and we will provide you with support and guidance.
Once the post-mortem has been performed, the deceased is available for release using a Coroner’s Order for either burial or cremation. Tony Hollands Funerals will submit the appropriate paperwork to obtain the Coroner's Order and transfer the deceased into our care.