Funeral Code of Conduct

Brisbane’s first choice for a professional funeral parlour

Code of Conduct: Our Promise to You

Our code of conduct outlines the responsibilities and proper practices of Tony Hollands Funerals:

  • To respect the confidentiality and trust placed in us by our clients and members of the public in all circumstances
  • To maintain in all matters to the highest standards of business, professional, and personal conduct
  • To provide information concerning the range of funeral services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients
  • To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices
  • To give a written estimate of all funeral costs and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as possible
  • To ensure that all staff members are qualified and competent
  • To ensure that facilities are adequate for all services rendered to the community
  • To ensure that all advertising is in good taste and directed to informing the public
  • To be thoroughly conversant with the laws as they apply to funeral services and allied industries and professions
  • To provide access to a client's advisory service with conciliation and arbitration arrangements available in order to aid in the resolution of any disputes which may arise between Tony Hollands Funerals and our clients 
Click here to view the
Queensland Funeral Industry Code of Conduct
from the Department of Justice and Attorney General

For immediate help with funerals,
call us on 07 3392 9919 day or night, seven days a week.

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