Tony Hollands Funerals Code of Conduct: Our Promise to You
Our Code of Conduct
outlines the responsibilities and proper practices of Tony Hollands Funerals:
- To respect the confidentiality and trust placed in us by our clients and members of the public in all circumstances
- To maintain in all matters to the highest standards of business, professional, and personal conduct
- To provide information concerning the range of funeral services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients
- To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices
- To give a written estimate of all funeral costs and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as possible
- To ensure that all staff members are qualified and competent
- To ensure that facilities are adequate for all services rendered to the community
- To ensure that all advertising is in good taste and directed to informing the public
- To be thoroughly conversant with the laws as they apply to funeral services
and allied industries and professions
- To provide access to a client's advisory service with conciliation and arbitration arrangements available in order to aid in the resolution of any disputes which may arise between Tony Hollands Funerals and our clients